Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Comments |
CHCCS500A Conduct complex assessment and referral |
CHCCS500B Conduct complex assessment and referral |
Updated terminology 'challenging behaviour' to 'behaviours of concern'. |
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to conduct an appropriate individual assessment and make appropriate referrals where multiple issues present |
Application of the Unit
Application |
These skills and knowledge are to be applied by a worker independently conducting an assessment and making referrals It involves use of established assessment tools and/or processes, according to specified guidelines |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Prepare for the assessment |
1.1 Establish rapport with clients, by demonstrating respect and non-judgemental attitude 1.2 Identify need for assessment based on organisation policy and procedure 1.3 Identify and use appropriate assessment toolsand processes according to organisation policy and procedures 1.4 Organise appropriate time and place for the assessment in conjunction with the person being assessed 1.5 Explain privacy principles, organisation policy and procedure and obtain consent from the person 1.6 Ensure appropriate interpreter is available and has been briefed |
2. Assess client needs |
2.1 Identify own limitations in assessing and addressing client needs and, where appropriate, seek assistance from colleagues, senior staff and/or experts in the area 2.2 Use appropriate language and interpersonal skills to identify the diverse needs of clients 2.3 Clearly explain to clients the assessment process and how information is used, including duty of care and organisation policy and processes for mandatory reporting 2.4 Implement risk management processes, as required, to ensure safety of client and worker 2.5 Identify the needs of people who have multiple and complex issues 2.6 Ensure clients are assisted to identify their own needs and any risk factors 2.7 Demonstrate understanding of the potential impact of dual/multiple issues on identifying and prioritising need |
3. Analyse client needs as a basis for meeting them |
3.1 Work with the client to analyse and prioritise their needs 3.2 Seek secondary consultation from specialists as required to assist in assessment with clients 3.3 Assess information about client needs in accordance with accepted organisation procedures to inform decisions about relevant services which can be provided to best address client needs 3.4 Assess client information for complexity, urgency and eligibility so priorities for service delivery can be identified 3.5 Ensure decisions about client needs are based on a full range of relevant information and made in conjunction with the client |
4. Identify and refer to appropriate services to meet client needs |
4.1 Identify services which match client needs from within and outside the organisation 4.2 Identify and access relevant networks, to ensure referral of clients to appropriate services 4.3 Undertake appropriate work to assist clients to access targeted services from within and outside the organisation 4.4 Provide information about other services to clients to assist their decision-making about referral to other agencies 4.5 Empower clients to identify services they prefer for referral 4.6 Gain consent and document for referral to other services 4.7 Provide assistance to complete referral forms and access services, if required 4.8 Encourage clients to advocate on their own behalf to access services 4.9 Make active referrals to services identified in conjunction with the client 4.10 Make referrals to protective services in accordance with mandatory reporting legislation and organisation policy and procedure |
5. Evaluate assessment and referral processes |
5.1 Review the allocation of services delivered to meet client requirements routinely, or as required to ensure a continuing match 5.2 Review changes in circumstances, environmental factors or urgency of client needs in accordance with organisation practices and procedures to ensure client needs continue to be met 5.3 Collect client feedback on adequacy of service delivery as required by the organisation to inform revision of service delivery arrangements 5.4 Routinely seek feedback on individual performance in client service delivery from colleagues and clients |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
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Access and equity considerations: |
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Context of and specific resources for assessment: |
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Method of assessment |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Assessment tools and processes include: |
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Safety of client and worker may refer to: |
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Multiple and complex issues may include: |
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Unit Sector(s)
Not Applicable